FAQ’s

Pure Present is a mindful lifestyle brand dedicated to helping individuals reconnect with the present moment through thoughtfully crafted products that enhance well-being and promote a mindful lifestyle.

We offer a range of products including skincare items such as shampoos, conditioners, moisturisers, and body washes, all made with natural ingredients and designed to nourish your skin and hair, clothing items such as hoodies, t-shirts, dresses, shoes, and hats. We also offer a range of accessories such as phone cases, water bottles and bags.

Yes, all of our products are vegan and cruelty-free. We are committed to using only ethically sourced ingredients and do not test on animals.

You can place an order directly through our website. Simply browse our products, add your desired items to your cart, and follow the checkout process to complete your purchase.

We accept various payment methods including credit/debit cards. All transactions are processed securely.

All of our products are made to order in order to minimise waste, as such this means products take longer to deliver. Delivery times may vary depending on your location. Typically, orders are processed within 1-3 business days, and shipping usually takes an additional 7-28 days within the UK.

Yes, once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your shipment.

We offer a 14-day return policy for unused and unopened products – you can read about out returns policy in more detail by clicking here. If you are not satisfied with your purchase, please contact us at help@purepresent.co.uk for assistance with the return process.

Currently, we only ship within the UK. We are working on expanding our shipping options in the future.

You can reach our customer service team by emailing help@purepresent.co.uk. We aim to respond to all inquiries within 24 hours.

Yes, our products are formulated to be gentle and suitable for all skin types, including sensitive skin. However, we recommend checking the ingredient list for any specific allergies or sensitivities.

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